I filled in a quotation request online and within 10 mins Ryan called me and ran through what the offer was and more importantly the price. Then we received an email with the details and initial quotation. When we decided to go ahead I contacted Ryan again and completed the order. Everything was well laid out and we were contacted immediately by the fitting crew and had the alarm fitted within 3 days of our first contact with Home Secure. Unfortunately I could not be present for the fitting so my wife handle everything from that point. Dermot arrived on time to fit the alarm and was very professional and pleasant to deal with. He spent time explaining the working of the alarm and helped set up the mobile app which is a great feature. Overall our experience with Home Care form the star to the fitting has been excellent and we would have no hesitation in recommending them to anyone. Looking forward to have a secure and responsive alarm provided for the next foreseeable future.
Have to say from start to finish I found Home Secure an excellent choice to get installed into my home. The staff were extremely pleasant and easy to talk too and getting the alarm system in, I found the technician to be extremely professional with customer care throughout from start to finish getting Home Secure installed.
Just off the phone to a rep called Jamie. He rang me on Monday after I expressed interest in their system via social media. He went through what equipment I'd need to cover my home and as promised, rang back today after I had spoken to my partner about it. Today, during the call he came up with a revised package which was even better than we had spoken about earlier on in the week. I got everything organised over the phone with Jamie and even though my schedule for installation wasn't clear cut as I'm renovating, he made it clear that their scheduling team would tailor a time date that would suit me best come the new year. As I said to Jamie, If his companies service is anywhere near as good as their customer service, I'll be happy !
I must say homesecure is an excellent choice for a monitored 24 hour alarm system. From start to finish it was plain sailing. Jason fitted the alarm he was extremely helpful explaining how it worked, he did a very neat job a gentleman for sure. The phone app is brilliant as well. 100% satisfied with it.
This alarm system is great from our enquiry to installation we were kept and informed all the way. Our installation was great from start to finish and everything was explained so clearly on all the controls. The best part for us is the phone app as well as the peace of mind our property is monitored 24hrs a day. We would recommend the company for quality and great customer service. 👍
Spoke to Lawrence at HomeSecure to get set up on my mobile with the app. He was very professional and helpful
What a service from start to finish accommodated my install to suit me. Chris who I was dealing with was great and so was Dylan the installer. They answer everything you ask and the system is the best out there. And The monitoring is 100% responsive as promised. So easy to use with the app and the system is very modern looking. No hesitation in recommending them.
We like the professionalism of the company. That within seconds of your alarm being activated (often accidentally) you get a call and they insist on probing to find out if you really are okay! Also that after installation of the alarm, the guy left our house tidy-no mess. Obliging, pleasant, easy to deal with company.
We purchased the Home Secure alarm system and had it installed yesterday. We are delighted with it, easy to operate and everything was explained to us by the installer of the system. The next day, a customer service agent, called to our home, checked the system to ensure that everything was operating as it should be, answered any questions we had and also explained again how the entire system worked . Home Secure was recommended to us by a niece of ours. We are glad we listened to her recommendation. Its wonderful to have a state of the art home alarm system and one that is modern and meets all our requirements. Thanks Home Secure, we are delighted we selected your company.
Very easy and very fast installation. Sean the lad that installed my alarm was excellent and explained everything in a very easy manner