From the sales team to customer service they were on the ball from the word go. I ended up getting the system fitted two days before date I had received from company. And the technician could not do enough to inform me and explain the system ... left the house in pristine condition. Fantastic service all the way. Highly recommended
Absolutely recommend this company. Installation was done within days of first point of contact. The engineer who did the installation was very thorough. Thanks for the great service!
Great service. I had this installed in my parents house years ago and recently had an upgrade. So easy to use and response team are so quick to call if there's any irregular activity. Highly recommend. From the initial phone call to the very patient installation guy everything has been really well managed. I have the app on my phone too so I can see when my older parents set the alarm at night and deactivate in the morning. Great piece of mind.
Very effective system great backup team for any support, Very happy with system and the service.
Very happy with our new alarm system. Simple to use. Our fitter reviewed our order when he arrived. As a result we saved a little on monitoring charges.
Excellent customer service with Breanna today She was so helpful and had great patience in answering my questions Just the whole experience was great Mariea
I filled in a quotation request online and within 10 mins Ryan called me and ran through what the offer was and more importantly the price. Then we received an email with the details and initial quotation. When we decided to go ahead I contacted Ryan again and completed the order. Everything was well laid out and we were contacted immediately by the fitting crew and had the alarm fitted within 3 days of our first contact with Home Secure. Unfortunately I could not be present for the fitting so my wife handle everything from that point. Dermot arrived on time to fit the alarm and was very professional and pleasant to deal with. He spent time explaining the working of the alarm and helped set up the mobile app which is a great feature. Overall our experience with Home Care form the star to the fitting has been excellent and we would have no hesitation in recommending them to anyone. Looking forward to have a secure and responsive alarm provided for the next foreseeable future.
Have to say from start to finish I found Home Secure an excellent choice to get installed into my home. The staff were extremely pleasant and easy to talk too and getting the alarm system in, I found the technician to be extremely professional with customer care throughout from start to finish getting Home Secure installed.
Just off the phone to a rep called Jamie. He rang me on Monday after I expressed interest in their system via social media. He went through what equipment I'd need to cover my home and as promised, rang back today after I had spoken to my partner about it. Today, during the call he came up with a revised package which was even better than we had spoken about earlier on in the week. I got everything organised over the phone with Jamie and even though my schedule for installation wasn't clear cut as I'm renovating, he made it clear that their scheduling team would tailor a time date that would suit me best come the new year. As I said to Jamie, If his companies service is anywhere near as good as their customer service, I'll be happy !
I must say homesecure is an excellent choice for a monitored 24 hour alarm system. From start to finish it was plain sailing. Jason fitted the alarm he was extremely helpful explaining how it worked, he did a very neat job a gentleman for sure. The phone app is brilliant as well. 100% satisfied with it.