Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not Homesecure.ie practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.
When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, etcetera. This includes processing done with or without computers.
For purposes of this policy, the controller is Homesecure.ie. A processor is any vendor or service provider who processes personal data on behalf of Homesecure.ie.
Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if Homesecure.ie will be getting outside help to process personal data.
GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time).
Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Data Protection Principles
Homesecure.ie commits itself to operating on the basis of the following privacy principles:
1. Lawfulness, Fairness, and Transparency –
a. Going beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data.
b. We will always provide you with a clear statement of the purpose behind your data processing upon receipt of a request in writing to [email protected]
c. We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing.
i. One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.
2. Purpose limitation –
a. We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can.
b. Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.
3. Data Minimisation –
We try only to process the personal data that we really need – no more and no less.
4. Accuracy –
We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.
5. Storage Limitation –
No one needs or wants their data being held for eternity, so we aim to remove data when we no longer need to use it.
6. Integrity and Confidentiality –
We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.
7. Accountability –
a. We aim to document, as necessary and appropriate, the steps we take to protect your data.
b. You also have a number of rights that you can use to check up on us and hold us accountable, these can be found at www.GDPRandYou.ie
c. Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.
RIGHTS TO OBJECT OR RESTRICT PROCESSING
You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.
Right to Object
European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing.
Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. Homesecure.ie is then entitled by law to consider whether any legitimate grounds override those objections. If not, then Homesecure.ie will cease that processing right away or provided you with the legal grounds under which we may continue to use your data.
Right to Restrict Processing
European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.
RIGHT TO WITHDRAW CONSENT AT ANY TIME
For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.
FURTHER RIGHTS YOU CAN EXERCISE TO HOLD US ACCOUNTABLE
You have a number of legal rights that will help you hold us accountable and abide by the above privacy principles. Here’s a listing of rights that you should keep in mind:
1. Rights to Information and Access
2. Right to correct inaccurate data, or supplement incomplete data
3. Right to erasure
4. Right to restriction of processing
5. Right to data portability
6. Right to object
7. Right to avoid automated individual decision-making
Rights to Information and Access
1. “Who?” You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each.
2. “Who else??” You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.
3. “What are you doing?” You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where we processing is necessary for our legitimate interests.
4. “Why should I?” We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data.
5. “Where?” Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place specially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data.
You have a right to receive other information too. We’ll always provide the following specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:
6. “How long?” You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.
7. “What does information does Homesecure have?” You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our data protection officer at [email protected]
8. “I don’t consent.” If the basis for our processing is your consent, you have a right to withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.
9. “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.
Right to correct inaccurate data, or supplement incomplete data
We will take every reasonable step to ensure the personal data we process is accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.
Right to Erasure
In many cases, you have the right to have your personal data deleted. For more information, email our data protection officer at [email protected]
Right to Data Portability
We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the data protection officer at [email protected]
[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]
Right to Avoid Automated Individual Decision-Making
At Homesecure.ie, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.
EXERCISING YOUR RIGHTS
The easiest way for you to exercise the rights above is to contact our data protection officer (DPO) directly via email. Let our DPO know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.
We train and instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their managers, who will be in touch with the DPO. The DPO may or may not require the assistance of legal advice.
Sources of Information
We process the following information:
· Information you give us
· Information your alarm system registers which each arm/disarming and activation event
· Information your computer shares with us
· Information from third party sources
Information you give us
There are a number of ways that you can provide information to us for processing: When you fill in a new customer enquiry form on our website, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:
· Your identity, including name, address, date of birth and other information like mailing address
· Your payment information, such as the credit/debit card number, security code, billing address, and bank or issuer details
HomeSecure may also, with your consent, share personal data you provide to us when contacting us to make an enquiry about our services with other companies within the Sector group which offer similar services.
Information we collect from others
We may also collect personal data from other sources. For instance, other companies within HomeSecure’s wider group who offer similar services to HomeSecure may provide us with personal data on individuals who have made enquiries with them in order that we can inform you as to our services also.
We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.
Categories of personal data
In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. Upon request, we will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.
Prior to the installation of equipment, we capture and process your personal data from the information disclosed during recorded phone calls or other enquiries made during the sales process. Email, SMS and webchat data as well as data captured from accepted cookies. This data will include details of the account owner name, address and date of birth, the installation i.e. address, named keyholder and their contact details as well as billing and payments information.
Upon installation of equipment and to enable us to provide services (account maintenance and monitoring services) to you we capture and use your personal data disclosed during recorded phone calls, email, sms and webchat, usage of Homesecure Alarm Apps. Alarm activations, arming/disarming and other event timestamps and depending on the system you use, we may capture details of who was using the system at the time and if location data depending on individual user setting preferences.
Information your computer shares with us
In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information.
· Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system
· Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.
Some of this data is necessary for us to run our website or to respond to your requests, like requests for contact. Other data is a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.
Information other parties give us
Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that).
HOW WE USE YOUR PERSONAL DATA
We and our partners process your data to do the following
· Provide you with the information, products, or services that you have requested
· Fulfil our obligations to you, including:
o Provide you with Homesecure.ie services, products, and experiences
o Fulfil our legal obligations to you and financial or other institutions
o The fulfilment of communications such as email, SMS and direct mail
· Improve and develop our business, such as our website, products, services, and experiences
· Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences
· To enforce our rights under our terms and conditions or any other contracts with you
· To prevent fraud
· To protect the rights, property, and safety of Homesecure.ie employees and customers or other relevant persons
· To respond, when necessary, to valid law enforcement requests
· To comply with applicable laws
· To gather your opinions and input e.g. Customer Surveys
· To manage any situation where processing or other transactions are disputed
· To handle and resolve complaints
We care deeply about our relationship with our customers and our community. Therefore, we look to see what people are saying about us in public forums. Some of those include:
Again, we only see what you share with the general public or share directly with us.
We use the following technologies and measures to help protect your data:
· Locked physical storage;
· Restricted access areas;
· Confidentiality agreements;
· Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;
· Shredding and secure disposal;
While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.
CONFIDENTIALITY OF PERSONAL DATA
Homesecure.ie requires all its employees to maintain the confidentiality of the personal data you handle. Further, we strongly invite you to voice or escalate any concerns you have about the way Homesecure.ie handles personal data to ensure protection of such data.
We aim to reviewing our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.
Purpose of CCTV:
● The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected] any CCTV requests.
Retention period of CCTV footage:
● CCTV footage is stored for 30 days and then deleted.
Security arrangements for CCTV footage:
● CCTV footage is stored in a secure room with access to only authorised personnel.
● A log of access is kept in order to ensure full security.
CCTV footage access request:
● Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage
● The requester should email the data protection officer (DPO) at [email protected] for any CCTV requests with the approximate time and the specific dates on which their image was recorded.
● Requesters should be aware that CCTV footage is deleted within one month of being recorded.
● If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals.
● The access will be responded within one month.
CCTV footage access request by state agencies (An Garda Síochána etc.)
● State agencies can request a copy of CCTV footage by contacting the DPO at [email protected]
● To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper.
● A log of all An Garda Síochána will be kept by the DPO.
WEBSITE DATA PROCESSING
Here’s what we do on Homesecure.ie website:
1. Purpose – We collect and process your personal data to:
a. Provide you with the services you seek from our website,
i. Information you provide helps us respond to your customer service requests and support needs more efficiently.
b. Improve our website and our services,
i. We may use the feedback you provide to improve our products and services.
c. Ensure the security of our website.
d. Improve our marketing.
e. Contact you periodically using emails and SMS and outbound phone calls.
i. We may use the email address or mobile number you provide us to respond to enquiries, questions and other requests.
2. Relevant Cookies
a. Cookie/tracker types
i. Required – Enable navigation and basic functionality
ii. Functional – Enable analysis of website usage to offer settings and personal experience
iii. Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.
3. Categories of Personal Data
a. Categories of personal data
ii. Email Address
iii. Contact number
b. Provided by data subject
c. Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.
4. Data Recipients
a. Do not sell, or rent; do not share except as provided herein
b. Use third party processors
d. Disclaim responsibility for links to third party references
e. Respond to law enforcement requests, or to protect rights, personal property, or personal safety of Homesecure.ie, customers, or any third party.
5. Email Communication
a. Only will email if you opt-in
b. Can unsubscribe any time
c. Can consent to let Homesecure.ie track success of email campaigns
i. Limited access
ii. Limited purpose
6. Technical and Organisational Protection
a. Use adequate physical and technological security measures to protect data
b. Limit organisational use and access to personal data
c. Provide training to employees on data protection and privacy best practices, require them to enter into confidentiality agreement
d. Use all reasonable efforts, but cannot guarantee absolute security.
7. Rights of data subjects:
a. Withdraw Consent
b. Information & Access
i. The subject has the right to access their personal data at any time by sending an email to [email protected]
i. The subject has the right to object any of his personal data to be processed by Homesecure.ie.
d. Data portability
i. The subject has the right to request Homesecure.ie to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected]
8. Rights of state agency:
a. A state agency can request to access subject data by sending an email to [email protected]
9. Contact Info
a. General Contact: Homesecure.ie, Eden Centre, Grange Road, Rathfarnham, Dublin 16, Ireland. General telephone contact: (01) 485 1741
Email address: [email protected]
b. DPO Contact: Elaine Grange. Eden Centre, Grange Road, Rathfarnham, Dublin 16, Ireland can be emailed at [email protected]