Do HomeSecure send customer satisfaction text messages?
Yes, if you have had an engineer out to your home or your contacted our customer service team, you may receive a text message asking you to rate your experience. We use a rating scale of one to six, one being very poor and six being excellent. Just respond to the text with your score. We use these feedback ratings for internal purposes to help improve our standards. We may follow up with a call to get more context on a rating or to resolve an ongoing issue. We’ll send the customer satisfaction text from an 086 number.