HomeSecure Frequently Asked Questions:
Existing customers FAQs
Q: How do I set my alarm?
To set your alarm, choose either the stay or away mode, input your four-digit alarm PIN code and finally the Enter button.
The away mode will give your home the ultimate protection, enabling all your home’s sensors.
The stay mode will enable your perimeter sensors, but disable all your motions, so you can walk around your home without setting off the alarm.
Please note: You must have all doors and windows closed when setting your alarm.
Q: How do I disable my alarm?
A: When you enter your front door, your alarm will beep and you have 30 seconds to enter your four-digit PIN, followed by the Enter button. Alternatively, you can disable it on your App or a KeyFob. Please note you must be connected to the internet (WiFi or mobile data) for the App to work.
Q: My alarm system won’t set when I try to leave the house
A: Ensure that all the doors and windows are closed, including the front door. The alarm cannot set until all doors and windows are closed. The status / information button may advise if a door or window is not ready. The status button will turn green when it is fully ready to be armed.
Q: How do I set up my HomeSecure mobile app?
A: Please refer to your welcome pack booklet for instructions on how to download the app. The engineer will provide you with your welcome pack on the day of the installation.
Q: I set my alarm off by mistake, what do I do?
If you getting work building work done in home that may require sensors or the alarm panel being moved you must notify HomeSecure about this work. If required we can organize one of our engineers to call out and take down the sensors and then put them back up, once the building work is completed.Service charges will apply to take down and re-install any sensors. To fully avail of our service promise, the work must be performed by a PSA approved HomeSecure engineer.
Q: I plan on doing renovation work in my home and need to move the alarm sensors
A: If you are getting building work done in your home that may require sensors or the alarm panel being moved you must notify HomeSecure about this work. If required we can organize one of our engineers to call out and take down the sensors and then put them back up, once the building work is completed.
Service charges will apply to take down and re-install any sensors. To fully avail of our service promise, the work must be performed by a PSA approved HomeSecure engineer.
Q: I am going on holidays, how do I update my keyholder order?
A: Before you jet off, please film out our Keyholder form in your new preferred order. Our monitoring station will be notified of the new order. Then all you have to do is enjoy your holiday and change your keyholders back when you return. This is done by re-filling out the same form (linked above).
Q: What if there’s a power cut?
A: Your security system is backed-up with an battery that will supply power for up to 18hrs.
Q: I received an email from Trust Pilot, are they associated with HomeSecure?
A: Yes, we use Trust Pilot to gain feedback from our existing customers. If you received an email from Trust Pilot on behalf on HomeSecure looking for a review, it should be a legitimate, trusted email.
Q: How long does installation take?
A: We can usually fit you in for installation within 7 days from paying the deposit to setting up your HomeSecure monitored alarm. The installation itself generally takes 2-3 hours.
Q: Can I change my installation date?
A: If you can provide 24 hours’ notice we can try to accommodate any changes.
Q: (if switching monitoring alarm provider) Who will contact my current supplier regarding my cancellation?
A: The installer will switch you from your current provider to HomeSecure. The installer will go through the cancellation process which will include sending a cancellation letter to your current provider and stopping your existing direct debit on the day of install.
Alarm Pack Faqs
Q: How much does it cost to get a new alarm system?
A: Our home alarm pack starts at €99 for first time alarm customers. This fee covers your for the alarm panel, seven sensors (to protect the perimeter and interior of your home), an external intruder deterrent box and a smartphone app.
Q: What if I already have an existing alarm?
A: You can choose to trade-in your existing alarm and get a brand new system for just €99. Our ZeroWire™ comes with a Stay and Away mode, protecting your home when you're in the house and when it is empty. The ZeroWire™ pack also comes with a home alarm app to remotely turn on / off your alarm.
Q: Can I keep my alarm system, but have HomeSecure monitor the alarm?
A: Yes, there are a number of house alarms that we can takeover the monitoring on, however you can't guarantee to do this for every alarm. See a list of alarms that we can switch the monitoring on.
Q: Does the system allow for indoor Pets?
A: Yes, our installation engineer will bring you through all of this on the day.
Q: Do I need a landline for my HomeSecure alarm?
A: No, you don't need a landline with your HomeSecure alarm system. Our alarm runs off a GSM, which is basically a mobile sim card, which picks up the strongest signal in your area. It's also backed up onto your Wi-Fi for added protection. This is a much more secure way to secure your home, as burglars can cut landline wires to disable alarms.
Q: Does My Intruder Box Ring?
A: No, as your home has a monitored alarm your alarm will only ring internally. As you have a guaranteed Garda response the internal siren acts to ward off burglars so they know the alarm has been sounded. Once your alarm is sounded our monitoring station will respond immediately by calling you, your key holders or alerting the Gardaí to a verified break-in.
External sirens are often ignored and only service to annoy your neighbours. The ringing bellbox is actually becoming an obsolete in 2018, as the EU clamps down on noise pollution.
Our HomeSecure intruder box clearly states that your home is monitored and acts as a major deterrent for intruders.
Q: What comes with a new alarm system?
A: Your new alarm systems will come with a mix of sensors, securing the interior and perimeter of your home. A ZeroWire™ panel and an external intruder deterrent box. You also get access to our free home monitoring app, which enables you to remotely turn your alarm on / off, from anywhere in the world (provided you have an internet connection).
Q: Who can get HomeSecure?
A: We cover apartments, rented properties, small business premises and homes of all shapes and sizes, call us today to find out more.
Q: How much does home monitoring cost per month?
A: We charge from €34.95 per month. Many home insurance companies offer 10-15% discounts to home monitored customers.
Q: Will the monthly charge change at any time?
A:The monthly fee, excluding VAT is a fixed sum for the duration of your contract. All of our prices are locked in and guaranteed for the duration of your contract.
Q: Can I receive a house alarm that isn't monitored?
A: No, all of our alarms come with home monitoring. We only want to put our name to the safest solution and we think that if you have a house alarm it must be monitored for the ultimate security. We also only want to provide alarms that have a guaranteed Garda response.
Q: Do HomeSecure have a Garda Response?
A: HomeSecure register your address on the Garda Divisional Control Centre guaranteeing the fastest possible response time In the event of a verified activation, the nearest mobile unit will be dispatched to your home. The Gardaí will be responding to a break-in in progress, allowing for their fastest possible response time. Our alarms also fall under the most up to date Garda policy on intruder alarms.