HomeSecure Frequently Asked Questions:

Q: How much does it cost to get a new alarm system?

A: A full home alarm installation starts from €99, however depending on your personal security needs we offer a competitive quote.

 

Q: What if I already have an existing alarm?

A: It’s free to upgrade your existing alarm system or to switch your monitoring over to HomeSecure.ie subject to our compatibility checks.

 

Q: What comes with a new alarm system?

A: Your new alarm systems will come with 7 sensors, including both inside and outside your home. A ZeroWire™ panel and an external bell box. Access to our free home monitoring app comes as standard.

 

Q: Does the system allow for indoor Pets?

A: Yes, our installation engineer will bring you through all of this on the day.

 

Q: What if there’s a power cut?

A: Your security system is backed-up with an battery that will supply power for up to 18hrs.

 

Q: If my alarm is triggered accidentally and the code is entered as quickly as possible, will I expect to receive a call from the Monitoring Central Station?

A: Our alarm systems transmit an activation signal immediately to Chubb Ireland and they will allow a brief time span to allow you to deactivate your alarm system before you are contacted.

 

Q: How much does home monitoring cost per month?

A: We charge from €39.95 per month. Many home insurance companies offer 10-15% discounts to home monitored customers.

 

Q: Will the monthly charge change at any time?

A: The monthly fee, excluding Vat is a fixed sum for the duration of your contract. At the moment all of our prices have been locked in for three years.

 

Q: How long does installation take?

A: We can usually fit you in for installation within 7 days from paying the deposit to setting up your HomeSecure monitored alarm. The installation itself generally takes 2-3 hours. 

 

Q: Can I change my installation date?

A: If you can provide 24 hours’ notice we can try to accommodate any changes.

 

Q: Who will contact my current supplier regarding my cancellation?

A: The installer will switch you from your current provider to HomeSecure. The installer will go through the cancellation process which will include sending a cancellation letter to your current provider and stopping your existing direct debit on the day of install.

 

Q: Can I receive a house alarm that isn't monitored?

A: No, all of our alarm comes with home monitoring. We only want to put our name to the safest solution and we think that if you have a house alarm it MUST be monitored for the ultimate security.

 

Q: Do HomeSecure's alarm have a guaranteed Garda response?

A: All of Homesecure's customers are registered on the Garda Pulse System, ensuring you receive the fastest response time possible. Our alarms also fall under the most up to date Garda policy on intruder alarms

 

Q: Who can get HomeSecure?

A: We cover apartments, rented properties, small business premises and homes of all shapes and sizes, call us today to find out more.