HomeSecure Customer Support

Contact numbers

1800 911 730 : Service Team - Opening Hours: Monday - Friday 09:00 - 17:30

1800 911 731 : Sales Team - Opening Hours: Monday - Friday 09:00 - 18:30

1800 911 734 : Finance Team - Opening Hours: Monday - Friday 09:00 - 17:30

01-295 2366 : Chubb Ireland: Our monitoring station (for existing customers) Available 24 hours a day

01 495 7070 : If contacting from outside the Republic of Ireland

We guarantee to respond to your query within one business day.

Setting Up The App

Once your alarm is installed you will be provided with a unique code and download instructions for your App, only holders of this unique code will able to use the App. Your HomeSecure engineers will provide you with the details on the day. 

Download App for free off the App and Play stores and enter unique code. We recommend downloading our home alarm app prior to the installation.

Syncing your ZeroWire™ alarm panel to your WiFi

Get the most of your ZeroWire™ home alarm system. Connecting your house alarm to the WiFi works as a backup signal, as it will run off a GSM and your WiFi. Once you connect your ZeroWire™ panel to the WiFi, it will enabled to sync up your alarm for further security products, including ip cameras, smart led light bulbs and radiator thermostats for example. It also allows our I.T team the ability to remotely dial in and solve issues from our head office; meaning you don't have to take time out of your busy schedule to let our engineer into your home. 

Click Learn More below for more information on how to connect your ZeroWire™ alarm to your WiFi™.

frequently asked questions

Top 3 FAQs

1) Will the monthly charge change at any time?

The monthly fee, excluding Vat is a fixed sum for the duration of your contract. At the moment all of our prices have been locked in for three years.

2) How long does installation take?

We can usually fit you in for installation within 2-3 working days from paying the deposit to setting up your HomeSecure monitored alarm. The install of the alarm will take around 2 hours.

3) Can I change my installation date?

If you can provide 24 hours’ notice we can try to accommodate any changes.

Require A Service

If you're an existing customers and you need an alarm service, please get in touch with our Service team today.