HomeSecure Customer Support
1800 911 734 : Finance Team - Opening Hours: Monday - Friday 09:00 - 17:30
01-295 2366 : Chubb Ireland: Our monitoring station (for existing customers) Available 24 hours a day
We guarantee to respond to your query within one business day.
Setting Up The App
Once your alarm is installed you will be provided with a unique code and download instructions for your App, only holders of this unique code will able to use the App. Your HomeSecure engineers will provide you with the details on the day.
Once you have your unique code, click the button below for the HomeSecure app guide.
Syncing your ZeroWire™ alarm panel to your WiFi
Get the most of your ZeroWire™ home alarm system. Connecting your house alarm to the WiFi works as a backup signal, as it will run off a GSM and your WiFi. Once you connect your ZeroWire™ panel to the WiFi, it will enabled to sync up your alarm for further security products, including ip cameras, smart led light bulbs and radiator thermostats for example. It also allows our I.T team the ability to remotely dial in and solve issues from our head office; meaning you don't have to take time out of your busy schedule to let our engineer into your home.
Click Learn More below for more information on how to connect your ZeroWire™ alarm to your WiFi™.
Updating Your Keyholders
Updating the order of your KeyHolders is easy to do and vitally important if you away on holiday or unavailable to be contacted by the monitoring station if your alarm has been activated.
Click the button below and enter your updated KeyHolder details in our form. Please enter the names and numbers in the order you would like them to do be called if the alarm has been activated.
frequently asked questions
Top 3 FAQs
1) Will the monthly charge change at any time?
The monthly fee, excluding Vat is a fixed sum for the duration of your contract. At the moment all of our prices have been locked in for three years.
2) How long does installation take?
We can usually fit you in for installation within 2-3 working days from paying the deposit to setting up your HomeSecure monitored alarm. The install of the alarm will take around 2 hours.
3) How do I disable my alarm?
When you enter your front door, your alarm will beep and you have 30 seconds to enter your four-digit PIN, followed by the Enter button. Alternatively, you can disable it on your App, by clicking the Disarm button. Please note you must be connected to the internet (WiFi or mobile data) for the App to work.
Require A Service
If you're an existing customers and you need an alarm service, please get in touch with our Service team today.