frequently asked questions

Top 3 FAQs

1) Will the monthly charge change at any time?

The monthly fee, excluding Vat is a fixed sum for the duration of your contract. At the moment all of our prices have been locked in for three years.

2) How long does installation take?

We can usually fit you in for installation within 2-3 working days from paying the deposit to setting up your HomeSecure monitored alarm. The install of the alarm will take around 2 hours.

3) Can I change my installation date?

If you can provide 24 hours’ notice we can try to accommodate any changes.

 

Contact numbers

1800 911 730 : Service Team - Opening Hours: Monday - Friday 09:00 - 17:30

1800 911 731 : Sales Team - Opening Hours: Monday - Friday 09:00 - 18:30

01-295 2366 : Chubb Ireland (for existing customers) Available 24 hours a day

 

Setting Up The App

Once your alarm is installed you will be provided with a unique code and download instructions for your App, only holders of this unique code will able to use the App. Your HomeSecure engineers will provide you with the details on the day. 

Download App for free off the App and Play stores and enter unique code

 

Require A Service

If you're an existing customers and you need an alarm service, please get in touch with our Service team today.