How many alarm installation steps do you know?
The customer journey starts with most people searching for home alarms online. They get a quote from one of our new customer agents, deliberate and then sign up. Payments are securely taken over the phone. We then schedule an installation date that suits our customers.
Step 1: Arrival 10:55am
On the day of installation the engineer will call you in advance and let you know when he will arrive. He will pull up at the specified time outside your door, so you can keep an eye out for his subtle
The installer will pull up and find a suitable place to park, he will greet the homeowner and collect all necessary equipment, sensors and alarm panel from the van to prepare himself for the install.
Step 2: Setup & Explaining Alarm Pack Layout 11:11am
The next step will be to explain the hassle-free, quick installation process to the homeowner. He will consult with the homeowner to decide the best place to install the sensors and the alarm panel. The preliminary security assessment which is carried out over the phone, is based on the details that are provided by the homeowner, but the engineer will do a physical walk-through the home to make sure nothing was missed over the phone.
The installer will do an extra visual inspection and flag possible security concerns that may not have been found in the initial assessment. If there is a pet in the home he will explain how the pet friendly sensors function, that they are set to detect a specific height excluding anything below that with a weight of less the 50kg. The installer will further explain how the Stay Mode can be employed to allow the pet to roam the home in the evening.
Step 3: Configuration 11:27am
Our Installers are qualified electricians so they can safely crimp cables and adjust the sockets to suit the installation of your alarm panel. The sensors themselves are fully wireless so they can be affixed to any entry point in an efficient manner. The alarm installation is quiet and quick with minimal disturbance to your home. The installer will tidy up after himself, leaving your home exactly as he found it.
The sensors are battery powered and each battery is given an install date to ensure that installers can check them during service periods. We also run a remote daily health check on the system at 3am, it will flag any potential issues with sensors. The system will send the flagged issue directly to our dedicated service team, so we will know of any issues and will notify you before they become a problem.
Step 4: Testing and explaining the different modes 12:05pm
The Alarm panel is the brain of the entire alarm system, here you can arm and disarm the alarm system by choosing Stay or Away mode.
The different alarm modes
The Away mode is recommended when your home is completely empty, this arms all your sensors.
The Stay mode is an excellent function that comes with the HomeSecure alarm system. It arms your perimeter sensors, but disables any internal sensors. This means that you and your family can walk around the home without setting the alarm off. This is ideal for when you’re home, especially at night time.
To enable either the Stay or Away mode, select the relevant button, enter your four-digit code and pressing enter. You can also enable either mode from your mobile app.
More than just an alarm
You also have your handy panic buttons, simply press and hold for three seconds and you can get an immediate response from Garda, ambulance or fire services. 25% of our alarm activations are actually non-crime related, such as fire and medical emergencies. It’s always important to remember these functions in case of an emergency, as it can be hard to find your phone in a moment of panic, but your alarm panel will always be in the same place!
Instant expert monitoring
The installer will register your alarm with our monitoring partner Chubb, ensuring the highest level of protection for your home. If your alarm activates, Chubb will call your keyholders to check if it is a genuine alert. Once a genuine alert is confirmed they will dispatch the guards to your home. If it is a false, simply provide your secure word to the monitoring station.
The Installer will do a walkthrough test; he will set the alarm in diagnostic mode, checking that all sensors are working correctly, registering any contact with the window frames or break in the magnetic contacts.
Your sensors explained:
The front door sensor is set on a 30 second delay to allow you to enter your home and deactivate your alarm.
All other sensors are set for immediate response.
The downstairs windows are secured with a shock sensor which detects vibrations and the movement of the window frame.
The sensor pack is tailored to suit your home.
They are all wireless this is a quick and easy installation.
Step 5: Wrap-up and setting up house alarm app 12:22pm
He will hand the HomeSecure welcome pack guide to the homeowner. The guide goes into greater detail on the alarm panel, managing key holders, safety tips, FAQ’s and some more information on the service. The Installer will explain the basics of the panel and the alarm operation, he can also help setup the app if needed. The Alarm operates through utilising the strongest GSM signal and WIFI as a backup, the installer can set the alarm to use your WIFI as a backup, so there’s no need for a landline with a HomeSecure alarm.